Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. If you have multi-device protection on your account, it will continue to be billed. Click Manage. Iphone order put on hold!? - Verizon Community After we are both following eachother, please send me a direct message so I can review this for you. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Scan this QR code to download the app now. While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. I was wondering why I had not received notification that the phone had shipped. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. If it were to be delivered you would have a tracking number over night. I have never had to worry about a wait getting somebody to pick up the line. I went to My Verizon and the order isn't even showing as a recent order. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. NidiaA_VZV There is a one-time charge to initiate a vacation suspend. Have a phone you love? I asked them to re-run my card again, and they said it was declined a second time. The only change you can make on a suspended account is to change the restore service date. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Called, held for 50 min, spoke to an agent. How do I check the status of an order? If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Excludes Verizon Prepaid plans. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Sign-in to My Verizon Fios today! Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? How did you get out of this situation?? If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. Fraud dept phone number is: 888-483-7200, option 3, then option 1. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. Yes, monthly billing will continue for certain charges and taxes. How do I make a Locker Pickup? Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Yes, there is a one-time charge for this service. I have never had to worry about a wait getting somebody to pick up the line. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. Buy the New Apple Airpods Pro (2nd Generation) | Verizon Fraud dept phone number is: 888-483-7200, option 3, then option 1. Be Aware - "Your Order is on Hold" | Android Central illness). You should be good just make sure you ask who ever helps you. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. And when I did the reorder they did not add any trade-ins. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. How can I? For more information, please see our No, there not gonna take $400.00 out of your bank account. iPhone 14 order delays here's the latest delivery times - Tom's Guide Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. Vacation Hold: Pause Your Service | CenturyLink Probably, but tomorrow you will know for sure. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Tap the Account tab (at the bottom). I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Archived post. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). llyndrael, The person he spoke with said that they couldn't get the order to open up that something was wrong. This has happened to me before. I will update my post if it does but I highly doubt it will. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. Verizon customer now for 17 years but just about to end! He sent a link and I entered pmt info again. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. This was back in late February and early March. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. I have a message on my Verizon account saying I have until October 13 to verify my order. AndreaS_VZW I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. Payment not taken yet. 1. Have a phone you love? The app keeps telling me to "take action": "To process your order, we need you to take action. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". I was getting the same processing message for over a week on that one. Ridiculous. Order previews are not automatically sent. The iPhone 14 Pro Max is. Any normal person would have moved to another provider (AT&T) in my case. Details Get it fast Select shipping options at checkout. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. Extend your session by clicking OK below. Last night I started a line with Verizon and ordered a used phone through them. I have zero trust in Verizon at this point. Review the order info then tap View details to view delivery info. My Verizon app - View Order Status New comments cannot be posted and votes cannot be cast. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Sign in to manage & troubleshoot your services. You must reconnect service to the mobile number before the 3 years and 90 days are up. If you have multi-device protection on your account, it will continue to be billed. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Have a phone you love? Your service can be suspended between 30 days to 9 months. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? they will tell you that you will need pay a deposit and get your ok and then they will ship your order. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. VERIZON Order On Hold / Unable to Take Payment Once you are signed in to your My Verizon account, youll be able to make changes to your service. Order on hold, take action : r/verizon - Reddit Each suspension type offers a different maximum suspension period and a different billing arrangement. ScootinFruity 9 yr. ago. When I tried contacting a live chat agent, nothing could be done either. You must wait until the pending order is completed or you can remove (cancel) it. It still says on hold after doing all that. Scroll to the bottom then tap Documents & receipts . Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! During the suspension, you wont be charged for voice, data or feature subscriptions. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. It can help you save money and allows you to keep your telephone number. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. If you havent already done so, be sure to file a claim. I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? Plus get discounts. Hi codylock, Learn more by checking out our suspension service FAQs. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Thank you. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. Hoping it's just a system error and we aren't getting delays like Samsung.com orders. All of them are clueless so far today. Hopefully this issue has been resolved. This is to ensure you are getting the products and services at the price you agreed to. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community thanks haha made my night a little beetter. I only had 215 and spent all of my money on my phone. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Your bill may be impacted if your mobile number is disconnected. Thanks, and they have no idea what it is and how to deal with it. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. Excludes Verizon Prepaid plans. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Correct answers are available for this post. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. kindagaybutsowhat 3 yr. ago Follow us on Twitter @VZWSupport, Have a phone you love? 30 days or greater if you are a member of the National Guard. How do I get my In-Store Pickup? Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? Re: Your Order is on Hold It seems I don't have luck with Verizon CS. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. Is there anyone from Verizon who reads and responds to these messages? Pay Bill, See Offers with My Verizon Fios Login If you have multi-device protection on your account, it will continue to be billed. when the site is full of bugs? Correct answers are available for this post. Shout out to Silvester, you deserve a raise!! I did that, now my order i on hold with action required which is Review and accept T&C. calling 8am sharp haha!. Sorry about the inconvenience with your order. I tried to buy the phone the same way yesterday and that order did not go through. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. Get $360 when you bring your phone. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. This suspension is only available for voice devices. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Also, check to see if the email is in your SPAM or junk folder. Wondering if anyone knows what if anything I can do on my own tonight. How do I make a Curbside or Doorside Pickup? After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Anyone has similar experience with me? and will my phone now take longer to get here since i have to wait till tomorrow morming to call? Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. Correct answers are available for this post. haha made my night a little beetter. r/verizon on Reddit: iPhone 13 Order on hold and action required, but We do not hold mobile numbers for non-voice devices (e.g. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Shipping options for your online purchases FAQs | Verizon Archived post. Get up to $500 when you. Fios Order Status & Confirmation | Verizon Billing & Account and our They make it easy and stress free. You may get multiple order previews if there are changes made and other previews sent. It's one of the quickest ways to get a non-Pro iPhone 14 right now. Scan this QR code to download the app now. New comments cannot be posted and votes cannot be cast. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. Correct answer: Order status still pending? - Verizon Community Go to the Pending account changes page in My Verizon to remove or cancel an order. To suspend your service, please go to My Verizon. Sign in to manage & troubleshoot your services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I apologize for the delay with your order. 256 gb iPhone Pro, Sierra Blue. Called Verizon, was told I can just cancel and re-order. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Received an email notice to finish my purchase a couple of hours ago. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. It still says on hold after doing all that. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. I too had the same issue and no one responded properly. Happened to me. It can help you save money and allows you to keep your telephone number. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. Sometimes customers need to temporarily stop their Verizon wireless service at some point. Can anyone from Verizon contact me? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Add, manage, and cancel all your subscriptions in one place. Now my order status shows: We received your order and it is in process. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Please sign in again to continue. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Please follow us on Twitter @VZWSUPPORT. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Will it take longer to get to me now? Pending Orders | Verizon Customer Support Order on Hold for Payment - Verizon Community From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop You can't have more than one pending order on your account at a time. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. You can decide to reconnect service at any time. If you've already taken this step, check your email for updates.". Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them.