Things to Know, When Were Nike Blazers Made? Like other online marketplaces like eBay, Shopify, and Etsy, Depop charges a fee to keep its marketplace running. We will guide you through the process of getting your fees waived, so you'll be able to keep more money in your pocket. Congratulations! Don't price your items too low because it could have a negative impact on your profits. Marissa is a lifelong writer with a growing love for social media. Add photos, description, price, and all the other details that weve discussed above about your product. While some use stock photos, it is always a good practice to use yours. In that case, the buyer will be advised to return the item using tracked postage before you can issue a refund of the full sale price, excluding the shipping fee. You will undoubtedly have to handle a refund or a return while selling on Depop, that much is certain. Depop has made itself known as the fashion marketplace of Gen Z. However, like in any business transaction, issues can arise. If you can, try to settle the issue with the buyer first to prevent an issue from being raised with PayPal. This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card. Depop is a fantastic platform to build a business or sell as an individual to make extra money. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. I went to the bank to get it checked and they confirmed that no refund was sent to my account. You can choose to issue a full or partial refund through the Depop app or work with Depop Support to facilitate a return. Make yours stand out with bright and sharp pictures. When finished, tap on Post listing. The biggest misconception about establishing a remote company is how Aside from the toilet paper shortages and newly-formed streaming service addictions, the pandemic has also given rise to a number of more positive trends, like a huge boom in new startups that have How to Sell on Depop A Beginners Guide, What You Need to Know Before Selling on Depop. Choose the transaction you want to refund, then tap Refund. This will guarantee that your refund has a valid trial behind it. The key difference between Depop and these other platforms is its user base and social media-like structure. Your top priority is to keep track of the goods you sell and ensure that your customers get what they ordered. Fee refunds through Depop Payments are automatically processed. My plans this weekend include playing The Sims and thrifting every piece from the High School Years Expansion Pack. How To Prevent Returns & Refunds On Depop? Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? It has been established that you misrepresented your item to the customer because it was not accurately described. And you should be clear about how to cancel a Depop order after reading our guide. All your transactions must be within the app, and you must use Depop payments. It's an excellent place for young entrepreneurs, as it doesn't require any fees to join, and there are no listing or final value fees. If you process the refund through PayPal, you need to reach out to the support team with screenshots of your refund and a confirmation of your @usernames. I went to the bank to get it checked and they confirmed that no refund was sent to my account. Enter all information that you have about an item, and write a complete description. There are plenty more fashion apps to check out as well. You may either be paid to your Depop balance or Paypal, both of which can be transferred to your bank account. For instance, having clear and accurate descriptions will help with the Search Engine Optimization (SEO) aspects of your listing. Depending on how they bought your item, a buyer's refund will be handled differently on Depop. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Of course, the more satisfied your buyer is, and the better experience they get from your shop means more returning buyers in the future. Follow the simple tips below for the type of photos that will help limit your return requests. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Facts to Know, How Much is a Gel Manicure? Find the transaction you would like to refund > Click , If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. Answered 2023, Can You Get a Gel Manicure While Pregnant? The fee will be taken from your connected PayPal account or the card you are using on your Depop account. These stipulations state that your customer can open a return request up to 180 days from the transaction date if the item seems to be not as described. where did the refund money go? : r/Depop - Reddit If you dont want to ship with Depop, then you have the choice to arrange your own shipping. No, You Don't Have to Pay Depop Fees - Here's How - DoNotPay Tap Continue to review the details, then click on Confirm refund. For A Payment Made With Depop Payments This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" Furthermore, the OneShop app gives you access to a helpful and fun community when you sign-up. You can provide any pictures of your item's condition to establish what the problem is about, and you can go from there. Once youve created an account on Depop, the next step is to connect your PayPal account to start receiving payments of your sold items. Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. Your transaction was made outside of the platform. This includes inaccurate statements of sizes, colors, flaws, counterfeit, condition, missing items or incorrect items. If the seller were a business and had an automated notification system that the product had been sent to you, this would be a simple process. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. However, shipping with Depop can be expensive. This includes exaggerated claims about the sizes, hues, flaws, authenticity, state, absence of, or wrongness of the items. You should find ways to have an advantage over other sellers with the same item. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. You must follow selling regulations as a registered business using Depop. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. seller messaged me today saying they can't find the top so refunded me that, i asked if they could refund for both as i don't know when i'll get it now and wanted both together. now she says that she will make a new listing that i'll purchase, but depop support never reached out to me about this so i am wary . The platform is very similar to other online marketplaces like eBay, Facebook Marketplace, Mercari, or Poshmark. Heres the step-by-step process to start selling on Depop: The first step is going to create an account on Depop. It is automatically charged on the total sale amount, including the shipping costs. If you want to sell online, whether its on Depop or any other marketplace, but dont have the inventory, then you can still sell! Step 3: Now tap on the 'PayPal account'. However, although using the platform is simple, it does not mean that you as a seller can ignore putting effort in to run your business efficiently. To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. Now that you have equipped yourself with the tips on avoiding receiving return requests and processing a refund for your buyers, you can now focus on growing your business and boosting your sales. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. The marketplace has a massive audience that you can capitalize on to find buyers for your items pretty straightforwardly. The best listings answer the following questions your customers may have: Besides being a great space to find buyers for your items, Depop Seller Protection is a valuable aspect of using the platform. When you give a refund for the transaction, you wont be able to get the fee back. Once a dispute is opened against your sold item, be sure to provide all the necessary proof of the item's condition, authenticity, or size to Depop. While there are many online marketplaces, Depop is probably one of the easiest to use, making it simple to start selling items right away without any long-form verification. If you ever have to refund a sale, Depop should automatically refund you the 10% fee. Select the transaction you'd like to refund > tap Refund. Heres a video that explains the process: On the other hand, if you dont agree to a refund, then the buyer can open a dispute against you directly with PayPal by following the steps here. Click the ' Refund ' button. Ah The buyer said the item is 'not as described' - Depop help GB And second, you can use it as proof when issues against your item arise. This may result in giving a refund to the buyer. Need to refund a buyer because they put the wrong address so they need to make the purchase again and cba to send a form off for quick refund like that! Luckily, it is the simple part of the process. Use tracking on your items, so you have proof of confirmation for shipping and delivery. Ensure that the item is well lit and the details are clearly captured. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. In addition, you want the customers to see the item as clearly as possible, including the print, the fabric, the quality, and any flaws. On Depop, a common issue for sellers is that customers request a return. This is because stock photos are already created for marketing purposes. How do I refund a buyer? - Depop help GB To do this, it is your responsibility to ensure that they don't encounter any issues with the item they ordered from you. You may not have the time, patience, or knowledge to do it yourself. Although it is not as simple as going to your shopping list and canceling your order in this application because they are individual sellers. While some people have a set spending limit, others would consider purchasing an item if it were reasonably priced. Here's everything you need to know about the app. 1 Kudo. While some use stock photos, it is always a good practice to use yours. Learn more about Depops Seller Protection and how selling on Depop may benefit from it in the sections below. Items are usually secondhand or homemade. Depop (@depop) / Twitter Step 5: Log in to your PayPal account. Make sure to only use clear, high-quality photos in order to stand out from the competition. Step 4: Link to your social media account and tap on Next. Everyone can find a piece they love and list a piece someone else can make a new closet staple from. Having a firm grasp of your business can help with eliminating many problems. Setting your buyers expectations is a major advantage of accurate listing descriptions. There are many things you should know before selling on any marketplace. If your item doesnt arrive or is significantly not as described, youll get a full refund if you report the issue to us within 180 days of the date of purchase. As a seller, you might want to cancel order on Depop if there is an issue with the items being shipped, the delivery schedule, or if the customer requests it. For more information, please see our It is completely normal for you as a customer to occasionally want to cancel an online order. Best 6 Figaro Chains. Luckily, Depop outlines it all in a list of prohibited items. All you have to do is ask your buyer to return the item with tracked shipping. On Depop, a common issue for sellers is that customers request a return. Congratulations! Your description must disclose that you are working with a third-party to source and manufacture your products. The best listings answer the following questions that customers may have: Depop Seller Protection is a useful feature of using the platform in addition to being a fantastic place to find buyers for your goods. Depop is an excellent marketplace on which to launch a business or sell products on your own to generate extra income. To have appealing photos, ensure that you only use clear and high-quality ones to stand out from other competitors. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? For example, you can raise your concern if the buyer asks for a refund outside Depop and charges you the fee. Comment * document.getElementById("comment").setAttribute( "id", "a1dbae1a5a97c09c954368b82c9efa32" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Written by Melanie Weir Jan 8, 2021, 7:45 AM The Depop app. Shipping is a crucial part of finalizing your sale. Display your item from all possible perspectives. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page. This is how you refund a buyer paying with depop payments: Depop states that its required to have an active card (debit or credit) attached to your account to use this refund method. Whether youre looking to clean out your closet or sell handmade goods, you can find success on Depop. To complete the action, click confirm refund after youve finished. Your email address will not be published. With the pandemic affecting everyones life in many ways, many people have tapped into the possibility of doing business remotely. Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. Always ensure that your item is authentic before claiming that it is. However, the flat 10% selling fee that we discussed is charged only when you sell an item. Its a critical step in completing the transaction and confirming your eligibility for Depop Seller Protection in the event of a dispute. Follow the steps listed above to handle a refund on Depop. Privacy Policy. After this, Depop will mediate a resolution between yourself and the buyer. Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? Depop Payments: More ways to get paid - Depop Blog Add a photo/logo that represents your brand and tap on Next. If you have your high-interest debt paid off, the next best option is to use your tax refund money to help yourself avoid debt in the future -- and to help . How do I refund a buyer? - Depop help GB You should be aware that Vinted is launching new ventures and intends to use Vinted Go to update the second-hand market, as I explain in more detail below. Step 3: Write a bio about your shop and what youre selling and tap on Next. Do not forget how fierce the competition is on websites like Depop. The description should let the buyer know everything they need to know about the item before purchasing. You must mention essential details such as: In order to give your potential buyer a visual experience, your item photos are essential when listing. Select the transaction you'd like to refund > tap Refund. These are commissions that Depop takes from every sale made through the BUY button. Buying an item on Depop is a simple process. You will need to make an effort to settle the dispute by providing a refund when the buyers claim that the product was misrepresented is established as being valid. As thrifting and more sustainable fashion has become more popular, other sites dedicated to finding vintage clothing, Upload or take photos and/or videos of the item you want to sell, Add a description and fill in the information, Choose how you want to ship the item (using. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Many Depop sellers do this to reach more audiences, making their chances of coming across the right buyer for their item higher. Put some cash into an emergency fund. Create Clear, Complete, and Honest Item Descriptions, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? The initial step is to determine whether the transaction was paid via PayPal or the platforms payment method. Every online retailer has a reliable process in place for refunds and orders that are canceled. Weve covered how to issue a refund on Depop in this article. But, take note that not all buyers are the same. While you can do many things to avoid receiving a buyer return request from your sold items, here are some of the key points that you should remember when listing on Depop. It will be helpful in situations like refunds or other disputes if you adhere to the rules Depop has established for eligibility to receive protection. Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. About 90% of Depop users are under 26 years old. The company only charges a flat rate of 10% for the total sale and standard PayPal fees that vary depending on your location and PayPal account setup. Show every angle of the item and up-close frames. The massive benefit of accurate listing descriptions is that they set your buyers expectations. To put it another way, send the refund using the methods weve already discussed. This is beneficial as it will help your buyer find your items if they look for something that matches your description. You must include accurate descriptions on your listing in addition to a photo that accurately represents the item. Depop makes selling items easy. Were not going to just show you how to start selling on Depop; well also share some helpful selling tips with you and information about Depop fees, the shipment process, and much more. Depending on the buyer's dispute, you may give them a partial or a full refund in your app or with the help of Depop Support. Surely this isnt correct, Ive stated I dont do refunds but Im doing it to be nice. You dont reply to Depops emails in a timely manner. More on this later. Depop will also charge an additional 1.29% seller service fee for UK-EU transactions. Can't refund fully? All you have to do is create a draft once, and you can effortlessly cross-list to any platform that our team has integrated. I haven't received my item - Depop help GB While you can ask your buyer to pay you outside the Depop platform, it's not a safe way in case the customer decides not to pay. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. the seller and I agreed that she will refund me less the purchase fee. This includes knowing about your customers, sales operations, and avoiding problems. The right price for your product does not, however, require you to sacrifice your income. Find the Summary page on your PayPal account. What Percentage Do Depop Payments take? Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Aside from dodging copyright issues, posting the actual photos of your item also help set your buyers' expectation. When it comes to print-on-demand service providers, we recommend Printful and Printify. To send a full refund, follow the steps for Full refund. Depop is a leading online marketplace for buying and selling fashion. Buyers may message you with questions about items they are interested in. We will reimburse you for the Depop fee if you have refunded any sales. For example, if youre selling shoes and it has a downside like a scratch and you didnt mention this in your product description, knowingly or unknowingly, then the buyer might open a dispute against you. When selling online there are some common reasons why customers return a purchase. This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card.