National Express is the largest operator of scheduled coach services in the UK, operating high frequency services across the country using our fleet of iconic white coaches. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. You can ask for compensation if your Swift card didn't work and you had to buy a new ticket. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. National Express Group PLCNational Express HouseMill LaneDigbethBirminghamB5 6DDRegistered No: 2590560. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). (b) Tampered with Tickets: We will not be obliged to replace your Ticket if it is tampered with (including by any information on it being altered or obscured in a way we consider is, or is likely to be, deliberate). We're here to help you 8am-10pm everyday. To get a refund on multi-day tickets, you must have at least 5 day tickets remaining on the card. To assist you through the steps in the following payment process, you will need the Notice that has been issued to you. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Failure to do so, may result in the full adult fare being charged. Have you received the letter they send you? (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Commuters, students, schoolchildren, shoppers, people needing to get to hospital and medical appointments and others could struggle getting to where they need to be. these offences carry a fine of between 100 - 300 and . (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. How do I explain to my parents I don't want to do medicine? You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. Youll need the following: FreepostWest Midlands Rail Customer Relations. Select a return within 3 months of your outward travel. Your Ticket remains our property at all times. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. Since the Enviro400EVs entered service in mid-2020, a great deal of learning has been drawn from them. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. Looking for online college/courses to help me prepare. Official: Keele University A100 2023 entry Applicants and Offer Holders thread. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. you get a holiday but it must be one you wanted growing up , whats the holiday ? We carry a limited number onboard most coaches. Revealed: The new bus route map of south Birmingham If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. Traffic fines and penalties | Your Options | West Midlands Police If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Task Force on Climate-related Financial Disclosures. Your Ticket is our property and shall be returned to us on request. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. This is the link to make a donation. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. We will not be obliged to carry any Luggage which has not been properly packed. There will be changes to the bus route for services across Birmingham, Soliuhull and the Black Country from Sunday, December 5, Get the latest Black Country news straight to your inbox. What should I do? (a) What are prohibited items? Helping with your journeys where we can 8am-10pm every day. Each Penalty Fare Notice should have its own appeal. You can also donate cash, which will go into a fund held by a charity partner to use to plug gaps or buy specialist toys for children with additional needs. Local Bus Services | NX Bus West Midlands 2023 predicted a level papers bio chem and maths, Official Cambridge Postgraduate Applicants 2023 Thread. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. Cash fares - Faretables. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. National Express strike victory: Militancy pays! | Socialist Appeal Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. 4,164 Following. In this case, our liability depends on other factors explained below. Passengers who use the 77 bus service between Walsall and Sutton Coldfield will see a change in the bus route from Sunday, December 5. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. National Express Timetables Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. Environmental policy. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. Moovit gives you National Express West Midlands suggested routes, real-time bus tracker, live directions, line route maps in West Midlands, and helps to find the closest 76 bus stops near you. Pick a date. Our Sustainable Development ambitions address some of the most challenging issues facing society. This also applies to passengers travelling in wheelchairs. That is an ongoing process, overseen by Head of Zero Emission Implementation Vic Duddy. Congratulations to Admit-One !! Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Conditions of Carriage | National Express * Before you go, please check out our Christmas Brumwish appeal here . If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. Policies & statements. Official University of Warwick 2023 Applicant Thread. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). Updated 16:37, 16 SEP 2021. And our buses open their doors every two minutes on average.". You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. Official University of Brighton 2022 Applicant Thread, Got Caught Bus date dodging but with a twist, University of Portsmouth Accommodation 2021. roundabout n then into bus lane during operation hours?? (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Our drivers and staff are unable to dismantle or reassemble mobility scooters. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. Please select your passenger type first and then add your coachcards. Lines open 8am-10pm 7 days a week. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. National Express is the market leader in the West Midlands . We are adding in buses and drivers to improve reliability, especially at school times. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Or by navigating to the user icon in the top right. We're here to help you 8am-10pm everyday. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. However, occasionally we may need to alter, delay or withdraw our Services, or terminate a Service once it has commenced, with or without notice and whether before or after you have booked a space (or reserved a seat) on the Service, and to substitute an alternative Service, due to operational reasons or Circumstances Beyond Our Reasonable Control or, in the case of European Services, due to any reason as a result of or in contemplation of Brexit. Calls to this number are charged at local rate. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. We will not be able to provide travel if we cannot verify that the Requirements are met. Youll need to provide: You can only get 2 of these refunds per year. It takes all of us working together to make us an award-winning business. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. If you are not sure of who you need to contact, call our main switchboard number. Travel shops based at bus stations across the Black Country and used by . You can pay your fixed penalty notice here or by calling the national payment line on 0300 1231 481. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. Or did you send off for it after the inspectors saw you? Now you can save on days out across the West Midlands with our local buses. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Refunds can only be provided on refundable tickets or products. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold.
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